Data Privacy Policy

This Privacy Policy explains how GreenPlay collects, uses, stores and protects the personal information of users in Canada. We take your privacy seriously and aim to be clear about what data we collect, why we need it, and how you can manage your information. This page covers the main categories of data we handle and your rights as an account holder.

Types of data we collect

Personal data

When you register an account, we collect personal information such as your full name, date of birth, address, email, phone number and government ID for verification. We also store account credentials, security questions and communication preferences.

Technical data

We collect technical information needed to run the service, including IP address, device type, browser, operating system, session identifiers and log data. This helps with security, fraud prevention and site performance.

Transactional data

Transactional records include deposits, withdrawals, bets, game activity and payment method details. We also keep records of wagers, wins, bonus activity and correspondence related to financial transactions for bookkeeping and compliance purposes.

How we use your information

We use personal and technical data to create and manage your account, to process payments, to comply with identity verification and anti-money-laundering checks, and to detect and prevent fraud. Transactional data is used for accounting, dispute resolution and regulatory reporting where required. We may also use aggregated, non-identifying data to improve the service and for analytics.

Data protection and storage

We protect your information with access controls, staff training and industry-standard technical safeguards such as encryption in transit and at rest. Personal data is stored only as long as necessary for the purposes described or to meet legal and regulatory obligations. We limit internal access to data on a need-to-know basis.

Cookies and tracking technologies

We use cookies and similar tracking tools to enable essential site functions, to remember your preferences, to analyse site usage and to support marketing. You can manage cookie settings via the cookie banner and by adjusting your browser settings. Disabling certain cookies may affect site functionality.

Information sharing and third parties

We share personal and transactional information with service providers who perform services on our behalf, such as payment processors, identity verification partners, game providers and analytics vendors. We may also disclose information to comply with legal requests or to protect our rights. When data is shared, we use contracts and security measures to protect it.

Your rights

If you are a resident of Canada you have rights in relation to your personal information, including the right to access, correct or delete your data, the right to object to certain processing, and the right to request data portability where applicable. We will consider and respond to requests in accordance with applicable law.

Access, correction and deletion of data

To request access to, correction of, or deletion of your personal information, contact us at [email protected]. We will verify your identity before acting on requests and will respond within a reasonable timeframe. Some data may be retained where required for legal, regulatory or fraud-prevention reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you. The revised policy will take effect on the date shown at the top of the page or as otherwise communicated.