Privacy & Data Protection
This Privacy Policy explains how we collect, use, and protect personal information when you register, play, or interact with GreenPlay. We take your privacy seriously and aim to describe, in clear terms, what data we collect, why we need it, and how you can manage your information. This page applies to users in Canada who access our site or services provided by Green Play.
Types of data we collect
Personal data
We collect personal information you provide when creating an account or contacting us. This typically includes your full name, date of birth, email address, phone number, billing and postal address, and government ID for verification purposes.
Technical data
We gather technical information automatically when you use our site. This includes IP address, device and browser details, operating system, session identifiers, and pages visited. We use this data to maintain site performance and enforce geo‑restrictions.
Transactional data
To process deposits and withdrawals we collect payment details, transaction amounts, timestamps, and related billing information. We also record gaming activity such as bets placed, wins and losses, game history, and loyalty points to operate your account and meet regulatory obligations.
How we use your information
We use collected data to create and manage your account, verify identity, process payments, and provide customer support. Information is also used to detect and prevent fraud, comply with legal obligations, improve site functionality, and send service messages about your account. Where you consent, we may send marketing communications; you can opt out at any time.
Data protection practices
We protect your information with industry-standard measures including encryption in transit, access controls, and regular security reviews. Access to personal data is limited to staff and service providers who require it to perform their duties. We retain data only as long as necessary to fulfil the purposes set out here or as required by law.
Cookies and tracking technologies
We use cookies and similar tools to support account sessions, remember preferences, and analyse site usage. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences through your browser settings or via our cookie management tool on the site.
User rights
If you are in Canada you have rights to access, correct, or request deletion of your personal information, and to withdraw consent where applicable. You may also request a copy of your account and transaction records. We will respond to requests in accordance with applicable privacy rules.
Access, correction and deletion
To exercise your rights, contact our support team at [email protected]. We may ask for proof of identity before making changes to protect your account. In some cases we may retain certain records for legal or regulatory reasons even after an account is closed.
Information sharing and third parties
We share data with trusted service providers such as payment processors, identity verifiers, and customer support platforms. We may disclose information to comply with legal requests, to protect our rights, or to prevent fraud. We do not sell your personal information to third parties for marketing.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will notify you by email or post a prominent notice on the site. The most recent version and its effective date will always be available on this page.