Terms and Conditions

These Terms and Conditions set out the rules that govern your use of GreenPlay’s online casino services in Canada. They explain the relationship between us and our users, outline account duties and eligibility, and describe how bonuses, payments and disputes are handled. By registering and using the platform you agree to follow these rules and any separate promotion terms that apply.

Account responsibilities

You must provide accurate and up-to-date personal information when registering and keep your account details secure. We allow one real-money account per person, household and payment method. Do not share your login credentials. If you suspect unauthorised access, contact support immediately.

Verification and limits

We may require identity and address verification, and copies of payment documents, before approving withdrawals or changing account limits. While verification is pending, deposits or withdrawals may be temporarily restricted. You can set personal deposit and time limits via your account to help manage play.

Eligibility requirements

To use GreenPlay you must be at least 18 years old or of legal age in your province, whichever is higher, and not located in a jurisdiction where access to our services is prohibited. You must confirm you are eligible when registering and must not use VPNs or proxies to bypass geographic restrictions.

Acceptable platform use

Use of the platform for illegal activity, fraud, money-laundering or collusion is strictly prohibited. Opening multiple accounts, chargebacks, bonus manipulation or any activity intended to circumvent our rules may result in suspension, forfeiture of winnings and account closure. Commercial or automated use of the site without prior permission is not allowed.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms in addition to these Terms. Bonuses may require an opt-in, qualifying deposit and are usually subject to wagering requirements and game contribution rules. For example, certain deposit-match offers commonly carry a 35x wagering requirement. While a bonus is active, maximum bet limits apply - typically around CA$4 - CA$5 per round - and excluded or low-contribution games may be listed in the promotion rules. Abuse of promotions may lead to cancellation of bonus funds and winnings.

Deposits and withdrawals

Payment methods and processing times vary by provider. Minimum deposit amounts are typically modest (for example CA$10) and withdrawals require completed verification checks. We process withdrawal requests and may take up to 48 hours for initial review; external processing times depend on the chosen method. We do not generally charge transaction fees, though third-party fees may apply. Large withdrawals may be subject to additional checks and, in exceptional cases, staged payments.

Dispute resolution

If you have a complaint, contact support so we can review the matter. Provide relevant account details and evidence. We aim to respond promptly and will investigate fairly. During an investigation we may temporarily freeze funds or restrict account activity. If you remain unsatisfied after internal review, we will explain available next steps and any applicable external options.

Updates to terms and conditions

We may update these Terms from time to time. Significant changes will be communicated via the account or by email. Continued use of the service after changes are posted constitutes acceptance of the revised Terms. You should review this page regularly to stay informed of any updates.