Responsible Gambling

At GreenPlay we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and practical guidance to help you manage your account, spending and time. If you ever feel gambling is becoming a problem for you or someone you care about, we encourage you to use the measures below and reach out for support.

Player protection principles

We base our approach on safety, transparency and prevention. We aim to give players straightforward controls, clear information about risks, and timely access to help. Protecting vulnerable customers and preventing underage play are core priorities.

Activity-control tools

You can manage your account with a range of built-in tools designed to keep play within your comfort zone.

How to set limits

Set daily, weekly or monthly deposit limits from your account settings. Limits take effect immediately for reductions and after a short confirmation period for increases. These controls are easy to adjust and remain in place until you change them.

Session reminders and reality checks

Enable session reminders and reality checks to receive periodic notifications about time spent and recent activity. These gentle prompts help you pause and reassess your play.

Deposit, loss and time limits

Deposit limits help prevent overspending and can be combined with loss limits to manage net outlay over a chosen period. Time limits and account breaks allow you to step away for a preset duration. Use these tools proactively to keep play balanced.

Self-exclusion and account breaks

If you need a longer pause, you can request temporary account suspension or self-exclusion. Self-exclusion blocks access for the selected period and can be extended. During exclusion we restrict marketing contact and close opportunities to place bets or deposits.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, neglecting work or family commitments, spending more time than intended, or hiding activity from others. If you notice these behaviours in yourself or someone close, consider using limits or seeking help immediately.

Practical tips for staying in control

Set a budget before playing and stick to it. Use deposit and loss limits, enable session reminders, avoid gambling when stressed or impaired, and don’t use credit to fund play. Keep gambling as an entertainment expense rather than a way to make money.

Professional help and support organisations

If you need further support, contact your provincial gambling helpline or organisations such as Gamblers Anonymous, Gambling Therapy or GamCare. These services provide confidential advice, treatment options and guidance on next steps. If you are in immediate crisis, contact your local emergency services.

If you have questions about our tools or need help setting limits, contact our support team through your account and we will assist you promptly and respectfully.