Contact our team
GreenPlay support is ready to help with questions, account-related issues, technical concerns, or general feedback. Our team can guide you through registration, verification, deposits, withdrawals and bonus queries, and assist with any site or mobile problems. Available for account troubleshooting and general guidance, we operate across Canadian time zones and prioritise clear, secure responses from our trained support staff. We respond to most enquiries promptly and securely.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Green Play live chat and email for account-related issues, verification and technical concerns; typical reply within 1 business day) |
| General enquiries | [email protected] (billing, promotions and general feedback) |
| Affiliates | [email protected] (partner enquiries and affiliate onboarding) |
| Phone | +1 416 287 3946 (voice support during working hours) |
| Working hours | Mon-Fri, 09:00-18:00 (support in English; live chat hours may vary) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or any situation requiring documents or explanations. Please email [email protected] with a clear subject line, your account ID, and up-to-date contact details. Providing full information up front helps us avoid delays and resolve your enquiry faster.
Submit your enquiry
Contact GreenPlay support Name Email Message Send message Messages are handled by Green Play customer support. Expect a reply within 24 hours.Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. More complex issues, such as account verification or payment investigations, may take longer depending on their nature and required checks. If you need an update, contact support via live chat or email and we will provide a status update and next steps.
Feedback
We welcome your feedback, suggestions, or ideas to make our site better for Canadian players. Please share what works, what doesn’t, or features you’d like to see. All messages are read carefully by our team and used to improve services, promotions, and the overall user experience. Your input helps shape future updates and keeps the site running smoothly.